Customer Service

At cowrie.online, the e-commerce platform of the Divine Sea Shells and Decoratives, we strive to provide the best possible customer service to ensure your shopping experience is hassle-free and enjoyable. Our customer care page outlines our policies and procedures for handling customer inquiries, complaints, and feedback. By using our website, you agree to the terms and conditions of our customer care policy. If you have any questions or concerns regarding this policy, please contact us at support@cowrie.online or by phone at +91-9321864634.

Contact Us:

We are available to assist you with any queries, complaints, or feedback you may have. You can contact us through the following channels:

Email: support@cowrie.online

Phone: +91-9321864634

Operating Hours:

Our customer service team is available from Monday to Saturday, 9:00 am to 6:00 pm IST, excluding public holidays.

Product Information:

We provide detailed product information on our website, including product descriptions, images, and specifications. If you have any questions or need further information, please contact our customer service team.

Order Status:

You can check the status of your order at any time through the “Track Your Order” feature on our website. If you have any questions or concerns regarding your order, please contact our customer service team.

Returns and Exchanges:

If you are not satisfied with your purchase, we offer returns and exchanges within a specified time frame. Please refer to our refund and cancellation policy for more information.Complaints and FeedbackIf you have a complaint or feedback regarding our products or services, please contact our customer service team. We will investigate the matter and provide a resolution as soon as possible.

Privacy Policy:

We respect your privacy and are committed to protecting your personal information. Please refer to our privacy policy for more information on how we collect, use, and disclose your personal information.

Security:

We take security seriously and use industry-standard security measures to protect your personal information. Please refer to our security policy for more information.Thank you for choosing Cowrie.Online for your shopping needs. We value your business and are committed to providing excellent customer service.