Refund and Cancellation

Introduction:

At "Cowrie.online," we strive to provide our customers with the best possible online shopping experience. We understand that sometimes products may not meet your expectations, and that is why we have created this Refund and Cancellation Policy.

Eligibility for Refund and Cancellation:

We offer a 07-day return policy for our products from the date of delivery. To be eligible for a return, the product must be unused, with all original tags and packaging intact. We do not accept returns for products that are used or damaged by the customer.

Cancellation Policy:

If you wish to cancel your order, you can do so within 24 hours of placing the order. To cancel an order, please contact our customer support team via email or phone. If your order has already been shipped, we will not be able to cancel the order.

Refund Policy:

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If the product is approved, we will initiate a refund to your original payment method within seven working days.

Exchange Policy:

We offer an exchange policy for our products in case you receive a defective or damaged product. Please notify us within 48 hours of receiving the product and send us a picture of the defective or damaged product via email. We will initiate the exchange process after we receive the product.

Shipping Policy:

We offer free shipping for all orders within India. We do not offer international shipping at the moment. We strive to ship all orders within 48 hours of receiving the order. However, there may be a delay in shipping due to unforeseen circumstances

Contact Us:

If you have any questions or concerns regarding our Refund and Cancellation Policy,

please contact us via

email at support@cowrie.online or call us at +91-9321864634.

Our customer support team is available Monday to Saturday, 10 am to 6 pm IST.

Conclusion:

We hope that this Refund and Cancellation Policy page has provided you with all the necessary information regarding our policies. At "Cowrie.online," we value our customers' satisfaction, and we strive to provide the best possible service. If you have any further questions or concerns, please do not hesitate to contact us.