Delivery and Shipping Policy

Welcome to Cowrie Online, an e-commerce business in India that offers a wide range of sea shells and decoratives to customers across the country. We are committed to providing the best possible shipping and delivery experience to our customers. This policy outlines our shipping and delivery procedures and guidelines.

1. Shipping Policy:

At Cowrie Online, we strive to ensure that your order reaches you as soon as possible. We have partnered with the best courier services in India to provide reliable and efficient delivery to our customers. Here are some important things to note about our shipping policy:

1.1. Processing Time:

We strive to process and ship all orders within 24-48 hours of receiving them. However, this timeline may vary depending on the availability of products and the volume of orders we receive. We will keep you updated on the status of your order via email and SMS.

1.2. Shipping Time:

The estimated shipping time for your order will depend on your location and the shipping option you choose. We offer two shipping options - standard and express.

The estimated shipping times for each option are as follows:

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

Please note that these are estimated shipping times and may vary depending on external factors such as weather conditions and unforeseen circumstances.

1.3. Shipping Fees:

We offer free shipping on all orders above Rs. 999. For orders below Rs. 999, a flat shipping fee of Rs. 99 will be charged.

1.4. Shipping Restrictions:

Please note that due to legal restrictions and courier limitations, we are unable to ship certain products to certain locations. We will inform you if your order is affected by these restrictions and offer you a full refund

2. Delivery Policy:

We want to ensure that your order is delivered to you safely and securely. Here are some important things to note about our delivery policy:

2.1. Delivery Address:

We will deliver your order to the shipping address you provide during checkout. Please ensure that the address is accurate and complete to avoid any delays or issues with delivery.

2.2. Delivery Attempts:

Our courier partners will attempt to deliver your order three times before it is returned to us. If you are unavailable to receive the delivery, please contact the courier company to reschedule the delivery.

2.3. Delivery Confirmation:

Once your order has been delivered, we will send you a delivery confirmation via email and SMS.

3. Returns and Refunds Policy:

We want you to be completely satisfied with your purchase from Cowrie Online. If you are not satisfied with your order, you may return it to us for a full refund or exchange. Here are some important things to note about our returns and refunds policy:

3.1. Return Eligibility:

We accept returns for products that are damaged or defective, or if you received the wrong product. You may also return a product if you are not satisfied with it, provided it is in its original condition and packaging.

3.2. Return Process:

To initiate a return, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the product. Please note that we do not offer pick-up services for returns.

3.3. Refund Process:

Once we receive the returned product, we will inspect it and process your refund within 7-10 business days. The refund will be processed to the original payment method used to place the order.

Contact Us:

If you have any questions or concerns about our shipping and delivery policy, please contact us at support@cowrie.online. We are committed to providing you with the best possible shopping experience and will do our best to address any issues or concerns you may have.

Thank you